Employers Overload is your only staffing resource with proven Six-Star Service™. We measure the service areas we know are most important to our customers. In regularly conducted Quality Service Appraisals with our clients, we have consistently received the highest ratings, leading to exceptional Satisfaction Index scores of 90 – 100% in these six service areas:
- Accessibility
- Responsiveness
- Professionalism
- Consistency of Performance
- Problem Resolution
- Understanding Customer Needs
The performance results are compiled using a “Satisfaction Index”, which is based on those responses reported as above satisfied. Our goal is to maintain a 90%+ Satisfaction Index in all categories, although we will continue to strive for constant improvements and ultimately 100%. In terms of responses of “Satisfied” and above, we consistently achieved 99%+.
